At NAK99, your personal data is handled with the same care and precision we apply to player security. This Privacy Policy explains exactly what we collect, why we collect it, how it is used, and the rights you hold over your own information.
This Privacy Policy ("Policy") describes how NAK99 ("NAK99", "the Platform", "we", "us", "our") collects, processes, uses, stores, and discloses personal information provided by or collected from users ("User", "Player", "you", "your") who access or use the NAK99 website at https://nak99.cam and all associated services, features, and content (collectively, "the Services").
NAK99 is committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. This Policy applies to all personal data collected in connection with the operation of the NAK99 Platform, including data collected from players based in Malaysia and other permitted jurisdictions.
By creating an account on NAK99, accessing the Platform, or using any of our Services, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy, which are incorporated herein by reference.
For the purposes of this Privacy Policy, the following definitions apply:
| Term | Meaning |
|---|---|
| Personal Data | Any information that identifies or could reasonably be used to identify a natural person, directly or indirectly. Examples include name, email address, phone number, date of birth, and financial account details. |
| Processing | Any operation performed on Personal Data, whether automated or manual — including collection, recording, storage, use, disclosure, erasure, or destruction. |
| Data Controller | NAK99, which determines the purposes and means of processing Personal Data collected through the Platform. |
| Data Processor | A third party that processes Personal Data on behalf of NAK99 pursuant to written instructions and appropriate data processing agreements. |
| KYC Data | Identity and address verification documents submitted in fulfilment of our Know Your Customer (KYC) obligations — including MyKad, passport, driver's licence, utility bills, and selfie photographs. |
| Cookies | Small data files placed on your device by the Platform that enable certain functionality, analytics, and personalisation features. |
| Sensitive Data | A subset of Personal Data warranting heightened protection, such as government-issued identity document numbers, financial account details, and responsible gambling self-disclosure information. |
NAK99 collects the following categories of Personal Data in connection with the operation of the Platform and Services:
NAK99 collects Personal Data through the following means:
NAK99 processes your Personal Data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of contract (your use of the Services) |
| Identity verification (KYC) and age verification (21+) | Legal obligation (AML, regulatory compliance) and legitimate interest (fraud prevention) |
| Processing deposits and withdrawals in MYR | Performance of contract |
| Anti-money-laundering (AML) screening | Legal obligation |
| Customer support and dispute resolution | Performance of contract and legitimate interest |
| Responsible gambling monitoring and intervention | Legal obligation and legitimate interest (player protection) |
| Fraud detection and platform security | Legitimate interest and legal obligation |
| Marketing communications (with opt-in) | Consent |
| Analytics and platform improvement | Legitimate interest |
NAK99 uses the Personal Data we collect for the following specific purposes:
NAK99 may share your Personal Data with the following categories of recipients, strictly for the purposes identified and subject to appropriate data protection obligations:
To process your financial transactions, we share necessary transaction data with Malaysian payment providers including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and partnering banks (Maybank, CIMB, Public Bank, Hong Leong Bank). These providers are subject to their own privacy policies and financial regulatory requirements.
KYC documents and identity data may be shared with specialist third-party identity verification providers who assist us in authenticating documents, screening against AML watchlists, and fulfilling our responsible gambling and age verification obligations.
NAK99 uses cloud hosting, analytics, and cybersecurity service providers who may process certain data on our behalf under binding data processing agreements. These partners are contractually prohibited from using your data for any purpose other than providing services to NAK99.
NAK99 may disclose Personal Data to law enforcement agencies, gaming regulators, financial intelligence units, or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent or investigate criminal activity, including fraud and money laundering.
In the event of a merger, acquisition, asset sale, or restructuring of NAK99's business, Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections and your notification where required by applicable law.
NAK99 retains Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following retention periods apply as general guidelines:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| KYC and identity documents | 5 years from submission (AML compliance requirement) |
| Financial transaction records | 7 years (financial record-keeping requirement) |
| Gambling activity and bet history | 5 years from account closure |
| Customer support communications | 3 years from last interaction |
| Self-exclusion records | Indefinitely (to prevent re-registration) |
| Technical logs and analytics data | Up to 24 months in identifiable form |
| Marketing consent records | Until consent is withdrawn plus 1 year |
Upon expiry of applicable retention periods, Personal Data is securely deleted or anonymised in accordance with our data destruction procedures.
NAK99 implements technical and organisational security measures appropriate to the nature and sensitivity of the Personal Data we process. Our security programme includes, but is not limited to:
NAK99 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and deliver a personalised experience. The following categories of cookies may be deployed:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Enable core Platform functions — login sessions, security tokens, and navigation. The Platform cannot function properly without these. | Yes |
| Functional | Remember your preferences such as language settings, display options, and last-used payment method. | Optional |
| Analytics | Collect anonymised data on how users interact with the Platform to help us improve performance and user experience. | Optional |
| Security | Support fraud detection, bot prevention, and account integrity monitoring. | Yes |
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the NAK99 Platform.
Subject to applicable data protection laws and certain legal limitations, you have the following rights in relation to your Personal Data held by NAK99:
To exercise any of these rights, please contact our support team via live chat or at [email protected]. We will respond to all requests within a reasonable timeframe, typically within 30 days. We may require identity verification before processing certain requests.
The NAK99 Platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect Personal Data from any person under the age of 21. All Account registrations require submission of date of birth, and identity verification (KYC) is mandatory before full Account access is granted.
If NAK99 becomes aware that Personal Data has been collected from a person under 21 years of age, the Account in question will be immediately suspended, all associated data will be reviewed, and appropriate action will be taken in accordance with our Terms & Conditions and responsible gambling obligations.
Parents and guardians who believe a minor may have registered on the Platform should contact our 24/7 support team immediately via live chat.
NAK99 operates under international gaming licensing and may process and store Personal Data on servers located outside of Malaysia. Where Personal Data is transferred to countries that may not provide the same level of data protection as Malaysia, NAK99 takes appropriate safeguards to ensure the security and integrity of that data.
Such safeguards include the use of standard contractual clauses with data processors, data processing agreements that impose equivalent security requirements, and technical security measures applied uniformly across all infrastructure regardless of geography.
NAK99 may update or revise this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the Services we offer. Where we make material changes to this Policy, we will notify you via your registered email address or via a prominent notice on the Platform, providing reasonable advance notice where practicable.
The "Last Updated" date at the top of this page indicates when the current version of the Policy became effective. We encourage you to review this Policy periodically. Your continued use of the NAK99 Platform after any revision constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way NAK99 processes your Personal Data, please reach out through any of the following channels:
For matters related to responsible gambling, self-exclusion, or account restrictions, please visit our dedicated Responsible Gambling page or raise the matter directly with our 24/7 support team who will prioritise your request.
Privacy at NAK99 is not a checkbox — it's a genuine operational standard applied across every system and process.
Every connection to NAK99 is secured by TLS/SSL encryption. Your login credentials, financial details, and personal data are encrypted in transit and at rest at all times.
NAK99 has never sold and will never sell your personal data to third parties for marketing purposes. Our data sharing is limited strictly to operational and legal requirements as described in this Policy.
We collect only the personal data that is genuinely required to operate the Services, verify identity, and comply with legal obligations. We do not gather data speculatively or beyond stated purposes.
Access, rectification, erasure, portability, and objection rights are all honoured by NAK99. Submit a request via live chat or email and we'll respond within 30 days without unnecessary barriers.
Personal data is not kept indefinitely. Our retention schedule is built around legal requirements and operational need. When data is no longer needed, it is securely deleted or irreversibly anonymised.
Our 24/7 support team handles data and privacy requests on a priority basis. For Malaysian players in Kuala Lumpur, Penang, Johor Bahru, or elsewhere — help is always one chat away.
Now that you've read our Privacy Policy, you know exactly how NAK99 handles your data. We built this platform on transparency and trust — and that extends to every line of this Policy.
Play responsibly. For players aged 21 and above only. Visit our Responsible Gambling page for player protection tools and support resources.